Oman

Head of Service Management – Finance & Strategy

Job title: Head of Service Management – Finance & Strategy

Company: OQ

Job description: Job title

Head Service Management

Grade

9

Stream

F&S

Function

Global Business Services

Location

Oman

Budget control

OPEX and/or CAPEX and/or Revenue amount as relevant

Reporting to

VP Global Business Services

CFO

3

Job purpose

Lead, planning and delivering Service Management processes under VP Global Business Services scope, through: (1) Lead the Shared Service Planning and Operations, Service & Performance Management integration and Continuous Improvement team, (2) Coordination of the operations and functioning of the SSC ensuring achievement of agreed service levels and compliance with established policies, (3) Supporting Shared Service Lead in all Planning, Analysis and Financial Control activities pertaining to SSC in order to ensure smooth and efficient functioning of the Shared Service Center, (4) Monitor and manage Process Excellence at the Finance SSC through ensuring quality processes and services, efficient customer issue resolution, reliable integration of services (existing and new), effective SLAs, co-ordination and performance management, in order to build operational excellence at the Shared Service Center, and (5) Oversee resolution of escalation for the leading functions pertaining to internal or external customer issues; in order to ensure the compliance with accounting implications, company policies and procedures and the services and the functions are efficiently integrated

The position will act in accordance with the Group’s Mission, Vision, Values & Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani’s government & other legal justification’s, and best international practices in consonance with national objectives.

Main tasks and responsibilities

  • Lead the Shared Service Planning and Operations, Service & Performance Management and Continuous Improvement team
  • Coordination of the operations and functioning of the SSC ensuring achievement of agreed service levels and compliance with established policies
  • Responsible for supporting Shared Service Lead in all Planning, Analysis and Financial Control activities pertaining to SSC in order to ensure smooth and efficient functioning of the Shared Service Center
  • Monitor and manage Process Excellence at the Finance SSC through ensuring quality processes and services, efficient customer issue resolution, reliable integration of services (existing and new), effective SLAs, co-ordination and performance management, in order to build operational excellence at the Shared Service Center
  • Oversee resolution of escalation for the leading functions pertaining to internal or external customer issues.
  • Manage the integration of services within Shared Service Center, highlighting risk pertaining to Integration or delivery into the SSC in a timely manner, ensuring that the services and the functions are efficiently integrated.
  • Liaise with Value Partners, Shared Services, and other Centres of Excellence to provide seamless service delivery to customers.
  • Identify gaps in process and optimise to gain efficiencies.
  • Coordinates the Finance & Strategy function’s and Shared Services Department’s strategic and tactical planning activities and monitors the department’s performance against its objectives and performance metrics
  • Works effectively with managers in areas of responsibility to ensure that department objectives, performance metrics, quality measures, and budget targets are achieved
  • Fosters an environment in which employees are actively encouraged to identify and implement departmental and company-wide continuous and quality improvement initiatives
  • Fulfils job duties and responsibilities in conformance with sound safety practices. Performs other related duties as assigned

Key interactions

Internal: Assurance, F&S, Commercial, Downstream, Upstream, Project and Technology

External: Staffing specialized Contractors, Vendors & Suppliers

Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.

Education requirements

  • Minimum qualification required is Bachelor’s degree in administration or finance or similar

Language

Excellent knowledge of written, read, and spoken English (required)

Background and experience

Competencies and skills

  • Minimum 10 years’ experience in similar role, in a large oil industry industrial organisation.
  • Experience in the Oil and Gas Industry (upstream, downstream and commercial)
  • Proven experience in providing service management support.
  • Operational excellence methods and techniques.
  • Knowledge of Problem solving and troubleshooting techniques- Root Cause analysis.
  • Awareness of industry’s latest technology trends and applications.
  • People’s management skills
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation

Expected salary:

Location: Oman

Job date: Sat, 27 Nov 2021 07:53:28 GMT

Apply for the job now!

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